Shipping, Returns & Exchange Policy

    Shipping, Return & Exchange Policy

    Contact Information

    📧 Email: offerz.zeedreams@gmail.com
    📞 Phone/WhatsApp: 03194949009
    📍 Location: Chowk Azam, Pakistan

    At Offerz.zeedreams, we are committed to providing a seamless and hassle-free shopping experience for our valued customers.

    Shipping Information

    ✅ Free Delivery on all orders.
    🚚 Orders placed on Sundays and public holidays will be processed on the next working day.
    📦 Delivery Time: 3 to 5 working days (excluding Sundays). Please allow up to 7 days during peak seasons.
    📞 First-time customers will receive a confirmation call, SMS, or WhatsApp message from our customer service team before order processing.

    Return & Exchange Policy

    We understand that sometimes a product may not meet your expectations. Here’s how you can return or exchange an item:

    Return Period

    🔹 Returns accepted within 14 working days of receiving your order.
    🔹 Items must be unused, unopened, and in original condition.
    🔹 Products in non-resellable condition will not be accepted for return or refund.
    🔹 Customers are responsible for return shipping costs and should use a trackable method.

    Faulty or Defective Products

    🔹 If you receive a damaged or faulty product, contact us immediately.
    🔹 Faulty items must be returned within 14 working days in their original packaging with all accessories.

    Exchanges

    🔹 Exchanges are subject to availability.
    🔹 If you wish to exchange for a different size, color, or product, fill out the exchange form.
    🔹 We will arrange a courier to collect your item and deliver the replacement.
    🔹 A replacement delivery fee of 300 Rs applies for two-way shipping.

    Refunds

    🔹 Refunds are processed within 2-4 working days after we receive and inspect the returned item.
    🔹 Refunds are issued via bank transfer.
    🔹 In some cases, we may issue refunds based on tracking information before receiving the product.
    🔹 If your refund is delayed, please check with your bank or payment provider before reaching out.

    Return Shipping

    🔹 Customers must cover the return shipping costs.
    🔹 We recommend using a trackable shipping service to avoid lost parcels.
    🔹 Offerz.zeedreams is not responsible for lost returns.

    Non-Refundable Delivery Charges

    🔹 If you return a product due to a change of mind or ordering the wrong item, delivery charges will not be refunded.
    🔹 Even if an item was listed as “free delivery,” the delivery cost is included in the price.
    🔹 Delivery fees will only be refunded if the error was from Offerz.zeedreams.

    How to Request a Return or Exchange

    1️⃣ Fill out the return/exchange form on our website.
    2️⃣ Provide accurate details to help us process your request faster.
    3️⃣ Our customer support team will review and confirm the next steps.
    4️⃣ Ensure the product is ready for pickup in its original condition.

    📍 Return Address:
    Offerz.zeedreams
    Layyah Road, Chowk Azam, Pakistan

    For any questions, feel free to contact us—we're happy to help! 😊